The Retail Associate works within the Patient Care department to ensure excellent guest and patient services, provide positive guest and patient consultations, and ensure the distribution of quality products to our guests. The Retail Associate assesses the individual needs of our guests or patients, provides superior product knowledge, and conducts sales transactions efficiently and accurately.
Essential Job Functions
Create a meaningful relationship with our guests
Ability to listen to what our guests are looking for and individualize product recommendations to provide the experience they are seeking
Educate guests on a variety of available products that will achieve their desired outcomes
Engage with guest in an authentic way to exceed their expectations
Elicit feedback from returning guests on previously purchased products to customize new cannabis product recommendations
Continuously educate yourself on new cannabis products
Act as a brand ambassador
Provide excellent service for all guests
Always communicate with sensitivity and respect for patients, staff and visitors
Ensure adherence to patient confidentiality guidelines
Address patient issues, utilizing the Patient Services Manager when appropriate
Perform opening and closing procedures
Ensure departmental and dispensary compliance to internal, local and state policies
Ensure adherence to hygiene and sanitation guidelines
Ensure the accuracy of assigned cash register till
Prevent the diversion of cannabis.
Communicate regularly with the Patient Services Manager to satisfy department needs and patient feedback.
Maintain the overall appearance, organization and cleanliness of the department and service counter areas
Attend daily pre-opening meetings
Perform other duties as assigned by the Patient Services Manager or General Manager
The ability to work a flexible schedule based on the business needs
Customer service experience
Retail experience/cash handling experience
Passionate about cannabis
Enjoys working on a team
Enjoys a fast paced environment
Punctual and reliable
Works well in a structured environment
Takes initiative and goes the extra mile
Flexible and willing to pivot with changes
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
A few more important things to note: We want anyone interested in exploring opportunities at 4Front Ventures to feel prepared and confident. To help you put your best foot forward, if selected for an interview, we suggest that you do your research: know some background about our company, mission and the business area in which you are applying to. Get to know us: 4Front Ventures, Retail Stores Mission Dispensaries, Cultivation and production Brightleaf
4Front Ventures is an Equal Opportunity Employer- not only because it’s right but because it makes us better. In fact, our goal is to be a diverse workforce that is representative, at all job levels, of the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veterans’ status, or any other basis protected and applicable legally protected characteristic and will not be discriminated against on the basis of disability. We are looking forward to meeting with driven, smart and passionate people that are interested in making a difference for our customers, our team, our culture.